Shipping policy

Free shipping worldwide on all orders over $150. All items may be returned risk-free within 30 days of delivery.

We ship worldwide including: United States, Canada, Australia, New Zealand, the United Kingdom. Europe, Asia, Middle East, Japan as well as many other countries. 

You have two options to track your parcel: 

If you have a Zagrose account: 

Log in to your account through our website, check your account overview to see your previous orders. Please click your order number, this will redirect you to the fulfilment status and all tracking details. 

If you don't have a Zagrose account: 

Once your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link provided in the email. Your order can take 1-3 business days to be dispatched 

*Please note, tracking can take around 24 hours to update after dispatch 

We ship worldwide, you can choose a shipping method at checkout.

find more informations about shipping at Shipping page

Our Customer Experience team are always happy to assist. You can send an email to info@zagrose.com 

Please ensure you are checking all tracking details carefully. We also advise checking with your local post service as they will provide further updates for you.

Our shipping timeframes for majority of our international regions are: 

Tracked Standard Shipping (6-10 Business days)
UPS Express Shipping (2-3 Business days)

All orders will be dispatched from our warehouse within 1-3 business days.

*All shipping times exclude clearance/customs delays.

Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

Customs charges aren't affiliated with Zagrose. If you do not pay your customs fees your order may be destroyed/abandoned and we are unable to provide a refund of your order.

Personalisation

Make your Zagrose phone case or accessory even more special!

In the rare instance your monogramming is incorrect please send through your order number and photos of the incorrect monogram to info@zagrose.com

We stamp in gold and silver foils.

Maximum 5 characters with only English letters, numbers and the symbols: # . & and ♡

Yes we do.

Emoji Options are available to select from the drop-down menu. Emoji symbols measure 1 inch in height.

We offer full customisation for our corporate customers. Please note minimum order quantities apply.
Please email your request to info@zagrose.com

Returns and exchanges

If there be any problem, please let us know

Unfortunately, once your order has been finalised we are unable to cancel and refund your order.

In the rare instance your product is faulty or damaged please email info@zagrose.com with your order number and photos of the damages occurring.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Our return policy lasts 14 days.

If 14 days have gone by since your purchase you’re welcome to return your purchase within 14 days of delivery or the date of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note: We do not accept returns of any item that has been monogrammed, unless it is deemed faulty.
Any made to order pieces purchased will also not be accepted, unless faulty.

For more information please check our  RETURN & EXCHANGE page

We perform quality checks on all of our products prior to dispatch and are confident that all orders are up to standard before being sent.

If you are dissatisfied with your product please contact our customer experience team on info@zgrose.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavour to resolve this as soon as we can.

Under no circumstances will monogrammed or customised products be accepted for return due to change of mind. We do not refund or exchange monogrammed or customised products unless the item is faulty as a result of manufacture.

Payment

All payments made on www.zagrose.com. are secure. All prices listed and transaction are in U.S. dollars. 

We accept payments via Paypal, and all major credit card companies including Visa and Mastercard. 

If you are having trouble with your payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

If you need help please contact our customer experience team on info@zgrose.com

No we don’t accept this form of payment. All orders must be purchased through our website and paid at the time of check out.

Customs fees or taxes vary between individual countries. Additional taxes or customs fees may be applied at the port of entry at the recipient country.

If you are unsure about customs fees in your country, please contact your post office or customs office. We take every effort to ensure a quick and smooth delivery. However, we do not take responsibility for any delays and extra fees that may be applied via customs and duty offices in the receiving country.

It is the customer’s responsibility to cover any additional import duties, customs and taxes. Payment is necessary for your parcel to be delivered.

Leather care INFORMATION

General Zagrose Leather Care

We use premium bovine pebble-grain leather.

As our products are all hand-made, every item is unique and there will be slight variations.

With any natural product, your leather goods do require care to ensure they will be admirable for times to come.
Avoid rubbing your casing against rough or sharp surfaces to minimize scratching. Avoid bringing your products into contact with dark articles of clothing that may impart colour.

You will need to protect your case from humidity and temperature extremes and avoid harsh chemicals or prolonged periods in direct sunlight. If you casing does get wet, gently pat dry immediately with a soft cloth.

If your casing appears to be marking simply use a damp cloth and wipe and dry immediately.